Interactive Voice Response is an automated telephony system which acknowledges to the human announce and keyboard inputs with pre-recorded voice messages.
IVR helps the customers promptly boast answers to their queries without any human help.
Also it disposes of the need of communicating the same information again and again and helps in saving the time of the both the parties.
FEATURES OF IVR SERVICES
- Auto-Attend incoming calls and Time based call routing
- Push Agent’s Productiveness
- Context on the conversation and Shaft lofty call volume
- Deliver Rich Customer Experience
- Call recording, real time reports and analytics
- Requires Less Effect and 24*7 services
- Time Saver and Pocket Friendly